Subscription Problem

[beritshalom]

Hello. I'm OFELIA RUBI.

The last Jan. 10, 2010 14:05:39 PST

Receipt No: 2917-6631-6060-4750

I sent a payment of $10.00 USD to SayBox.

When I open the Control Panel: Preferences/Advertisement Settings/ "I can't put OFF the adverstisement".

Also the message in Control Panel: Extra Features/Buy
Subscription/Purchase History
Is: "There have been no purchases made to this account"

Please help us to resolve it.

Thank you!

[Renegade]

Your subsricption should be active now Thanks for your purchase, and apologies for the dealy.

[beritshalom]

Hello Dear team Say Box, I buy a new Subscription by $30 please activate and put OFF the adverstisement.

Thank you for your greate service.

[Renegade]

Could you let me know when you purchased the subscription, and the transaction ID if you have one?

[beritshalom]

Lamentably I forgte to print. I will look in my next statement credit card balande.
But the URL associated is www.beritshalom.com

Thank you for you attention

[Renegade]

What's your SayBox username?

[beritshalom]

username: beritshalom

[Renegade]

Would it have come from the same email as your $10 subscription in January? We don't have any records of any further payments received from that email - but you should have an email receipt for it if the transaction went through. If not, you may need to check with your creditcard company that the payment was successful.