Post by Ron on Feb 8, 2004 19:52:20 GMT
Frequently Asked Questions
Before posting a thread, make sure you've read the SayBox FAQ first. The FAQ can be found here: saybox.co.uk?page=faq.
Email Support
If you have recently tried to email for help with your SayBox, and not received a reply, please re-post your question in this board. We have temporarily disabled the support email inbox as it was being targeted by high quantities of spam.
Two Servers
There is no difference between the software running on server 1, and on server 2. We have had to bring a second server online for reasons of space and resource use.
SayBox Directory
The directory is currently not available due to issues between server 1 and server 2 accounts.
SayBoxes not Displaying
If your SayBox is not displaying, visit our main website and check whether you can see both the site and the demo SayBox.
If you can see our website and demo SayBox, but not your own, there is a problem with your SayBox. Start a new thread and wait for one of our staff to reply.
If you can see our website, but not the demo SayBox, it may be one of two problems.
- The software powering SayBox may be temporarily unavilable. In such a case we try to let users know the cause, and how long we expect the service to be down.
- You may have something on your computer preventing SayBoxes from being displayed. Norton Internet Security blocks SayBoxes by default, so you may need to disable or alter the settings if you use NIS.
If you cannot view our website at all, the server is probably down or unavailable. In such a case, we will try to keep users informed or the cause and likely length of the downtime.
Admin Panel
Problems logging in to your admin panel are covered in our FAQ.
If you have forgotten your password, you can request a new one here.
Bans
If you are querying a ban from a single SayBox, you should contact the admin of that SayBox. We will not unban you from someone else's SayBox account.
If you are querying a global ban, our staff will be able to either remove your IP from the ban list or explain the reason for the ban.
Please note that if you use an internet booster service such as onSpeed, you may need to add saybox.co.uk to the exclusion list.
TOS Violations
You can report a TOS violation using this form. Your name, email address, and IP will be recorded for our reference but will be covered under the usual terms of our privacy policy.
Account Suspensions
If your account has been suspended and you need to discuss the matter with a staff member, please start a new thread in this board, making sure to include your username in your post. Please make sure you have read our Terms of Service as accounts are almost always suspended for violation of one or more terms.
Use of this Board
Do not post in this board unless you need help using your SayBox, or are certain you can give support to another member.
Threads considered 'dealt with' by the SayBox Staff will be locked; if there are further problems please start a new thread.
Please be aware that registration for a SayBox account and registration at this forum are seperate. Signing up for a SayBox account does not automatically create you an account here at the forum, nor does forum registration also creat you a SayBox account.
Before posting a thread, make sure you've read the SayBox FAQ first. The FAQ can be found here: saybox.co.uk?page=faq.
Email Support
If you have recently tried to email for help with your SayBox, and not received a reply, please re-post your question in this board. We have temporarily disabled the support email inbox as it was being targeted by high quantities of spam.
Two Servers
There is no difference between the software running on server 1, and on server 2. We have had to bring a second server online for reasons of space and resource use.
SayBox Directory
The directory is currently not available due to issues between server 1 and server 2 accounts.
SayBoxes not Displaying
If your SayBox is not displaying, visit our main website and check whether you can see both the site and the demo SayBox.
If you can see our website and demo SayBox, but not your own, there is a problem with your SayBox. Start a new thread and wait for one of our staff to reply.
If you can see our website, but not the demo SayBox, it may be one of two problems.
- The software powering SayBox may be temporarily unavilable. In such a case we try to let users know the cause, and how long we expect the service to be down.
- You may have something on your computer preventing SayBoxes from being displayed. Norton Internet Security blocks SayBoxes by default, so you may need to disable or alter the settings if you use NIS.
If you cannot view our website at all, the server is probably down or unavailable. In such a case, we will try to keep users informed or the cause and likely length of the downtime.
Admin Panel
Problems logging in to your admin panel are covered in our FAQ.
If you have forgotten your password, you can request a new one here.
Bans
If you are querying a ban from a single SayBox, you should contact the admin of that SayBox. We will not unban you from someone else's SayBox account.
If you are querying a global ban, our staff will be able to either remove your IP from the ban list or explain the reason for the ban.
Please note that if you use an internet booster service such as onSpeed, you may need to add saybox.co.uk to the exclusion list.
TOS Violations
You can report a TOS violation using this form. Your name, email address, and IP will be recorded for our reference but will be covered under the usual terms of our privacy policy.
Account Suspensions
If your account has been suspended and you need to discuss the matter with a staff member, please start a new thread in this board, making sure to include your username in your post. Please make sure you have read our Terms of Service as accounts are almost always suspended for violation of one or more terms.
Use of this Board
Do not post in this board unless you need help using your SayBox, or are certain you can give support to another member.
Threads considered 'dealt with' by the SayBox Staff will be locked; if there are further problems please start a new thread.
Please be aware that registration for a SayBox account and registration at this forum are seperate. Signing up for a SayBox account does not automatically create you an account here at the forum, nor does forum registration also creat you a SayBox account.